Customer Support

	IP Global acknowledges customer support as the primary factor of success for our business. We understand that as a customer, you have entrusted IP Global with the very core of your online experience and for that we have devoted ourselves to equiping you with the necessary tools for resolving your issues as quickly as possible. IP Global is constantly updating the online support resources for our expanding customer base to make information location and troubleshooting as painless as it needs to be. Check back frequently to find out how IP Global is growing to meet your needs.

Customer Support Tools and Services
	Online Trouble Ticket Submission No matter what degree of problem you are having, the IP Global Online Trouble Ticket Submission form will provide you with the fastest access to our technicians that are standing by to help. Upon submission, you will receive a trouble ticket number that you can use to reference the progress of your ticket as well as the completion status and any follow-up notes.
	Frequently Asked Questions (FAQ) This is a compiled list of the most commonly asked questions and answers. You will find step-by-step images for tasks such as creating new connections and configuring your favorite mail client. This list is updated weekly and is one of the most accessed portions of our website.
	Network Access Information This resource provides you with IP Global's crucial server and connection information. Locate the local dial-up number for your area or find the correct settings for your e-mail account.
	Maintenance IP Global is constantly fabricating and implementing new technologies in order to ensure our customer satisfaction. This area of the website will inform you of scheduled maintenance windows where we may be upgrading equipment or installing new services for our customers. Our primary focus is customer satisfaction.
	Report Abuse This tool can be used to notify IP Global technicians that you suspect some form of Internet abuse originating from IP Global's Networks. Please follow the instructions on this link so that we may bring any legitimate reports to a resolution.